What types of Auctions do you offer?
We offer traditional Penny Auctions, as well as a number of other fun, and unique auction styles such as OnEdge, Guilt-Free, Mystery, Beginner, and Rapid-Fire auctions. For details about each auction see our auction type information page.

Does your site limit the number of wins per user?
Yes, to ensure a fair bidding environment, the daily win limit is 3 per user. The weekly win limit is 8 wins per user.

How secure is your site?
BidCity.com has been created using state of the art security features including (1) 256 bit encrypted communication meaning sensitive information is transmitted over a secure protocol, (2) Passwords are stored in a unintelligible format and no one, not even the site admin can see your password information, (3) ALL payments are processed through Paypal, so this means we don't store any credit card information. Paypal is a world class processing service, your credit / debit card numbers are safe. Goto www.paypal.com for more information.

How can I verify that your site is secure?
When you are in the myaccount area or an area of the site that requests personal information, your browser will display a padlock near the URL box, or on the bottom tool bar. The padlock indicates you are visiting a secure website. Click the padlock for details of the security of our site. The location of the padlock will vary depending on your browser.

What forms of payment do you accept?
We accept Paypal and all credit/debit cards that can be processed through Paypal.  Simply click on "MY ACCOUNT" and then click on the "PURCHASE BIDS" menu option found on the left side of the screen.  Choose the appropriate Bid Pack and our system will take you directly to a secure payment area.  It is SIMPLE and COMPLETELY SECURE!

How will my items be mailed to me and how long will it take for them to be shipped?
We know users want their items fast, thats why you will not wait weeks before shipping your products. We will ship your items within days, not weeks! We ship via USPS, UPS, and FedEx.

Can I contact you via telephone?
Yes! Call us at: 1 (888) 882-1853.   All support email and calls will be answered Mon- Fri. 9-5 PM EST excluding holidays.

Do you have a referral program?
Yes! Refer friends and family to the site, and get free bids for each purchase they make. To get started click on "MY ACCOUNT" and then click on the "AFFILIATE CENTER".