What types of Auctions do you offer?
We offer traditional Penny Auctions, as well as a number of other fun, and unique auction styles such as OnEdge, Guilt-Free, Mystery, and Beginner.. For details about each auction see our auction type information page.

Does your site limit the number of wins per user?
Yes, to ensure a fair bidding environment, the daily win limit is 1 per user. The weekly win limit is 7 wins per user.

How secure is your site?
BidCity.com has been created using state of the art security features including (1) 256 bit encrypted communication meaning sensitive information is transmitted over a secure protocol, (2) Passwords are stored in a unintelligible format and no one, not even the site admin can see your password information, (3) ALL payments are processed through Paypal, so this means we don't store any credit card information. Paypal is a world class processing service, your credit / debit card numbers are safe. Goto www.paypal.com for more information.

How can I verify that your site is secure?
When you are in the myaccount area or an area of the site that requests personal information, your browser will display a padlock near the URL box, or on the bottom tool bar. The padlock indicates you are visiting a secure website. Click the padlock for details of the security of our site. The location of the padlock will vary depending on your browser.

What forms of payment do you accept?
We accept Paypal and all credit/debit cards that can be processed through Paypal.  Simply click on "MY ACCOUNT" and then click on the "PURCHASE BIDS" menu option found on the left side of the screen.  Choose the appropriate Bid Pack and our system will take you directly to a secure payment area.  Note: It may take several minutes for Paypal to notify our servers of the purchase, and hence credit your account with bids.

How will my items be mailed to me and how long will it take for them to be shipped?
We know users want their items fast, thats why you will not wait weeks before shipping your products. We will ship your items within days, not weeks! We ship via USPS, UPS, and FedEx.

Can I contact you via telephone?
Yes! Call us at: 1 (888) 882-1853.   All support email and calls will be answered Mon- Fri. 9-5 PM EST excluding holidays.

What does "Hold Bidding" mean? And why do bids appear after the "Hold Bidding" message?
The hold bidding message is a syncing and "catch up" time between your browser and BidCity servers. No bids are allowed during this period. Your bid history may update during this time with bids placed BEFORE the hold bidding message appeared as they were being processed by BidCity servers. The timer will reset back up to show additional time as the bids are counted.

The Auction timers are acting funny on my browser, and I am not seeing the updated auction information, what should I do?
1) Check your internet connection, disconnecting from the site can result in eradicate behavior of the timers.
2) Make sure you have javascript enabled on your browser, if you need help on how to do that, send an email to: support@bidcity.com.
3) Still a problem? email or call us!

How do the autobidders work?
Autobidders place bids on your behalf in your absence. They execute every 15 seconds with the goal of keeping you on top. You can create an autobidder with up to the suggested retail price in bids, for example, if the suggested retail price $15 on an item, you can create an autobidder with up to 15 bids. You can have up to 2 autobidders running at the same time. You can not create an autobidder in the last 20 seconds of an auction. Do not attempt to place a bid when you have set an autobidder, duplicate bidding may occur.

Do you have a referral program?
Yes! Refer friends and family to the site, and get free bids for each purchase they make. To get started click on "MY ACCOUNT" and then click on the "AFFILIATE CENTER".